Shipping & Returns

SHIPPING

WE, TAYLOR + THOMAS, ARE BASED IN THE USA.  WE WILL ARRANGE FOR SHIPMENT OF THE PRODUCTS TO THE ADDRESS YOU, THE CUSTOMER, PROVIDE IN YOUR ORDER. PLEASE CHECK SHIPPING OPTIONS DURING CHECKOUT FOR SPECIFIC DELIVERY OPTIONS.

YOU WILL PAY ALL SHIPPING AND HANDLING CHARGES SPECIFIED DURING THE ORDERING PROCESS. SHIPPING AND HANDLING CHARGES ARE REIMBURSEMENT FOR THE COSTS WE INCUR IN THE PROCESSING, HANDLING, PACKING, SHIPPING, AND DELIVERY OF YOUR ORDER.

FOR INTERNATIONAL ORDERS, WE ASK YOU TO PAY FOR ALL SHIPPING, DUTIES AND TAXES. THESE COSTS ARE NOT INCLUDED IN THE RETAIL PRICE OF OUR SHOES. INTERNATIONAL DUTIES AND TAXES WILL BE CHARGED TO YOU BY THE COURIER UPON DELIVERY OF YOUR ORDER.

YOU WILL RECEIVE A SHIPPING CONFIRMATION EMAIL ONCE YOUR ORDER IS BEING PROCESSED. ONCE YOU HAVE RECEIVED THIS EMAIL PLEASE ALLOW 24-48 HOURS FOR YOUR TRACKING NUMBER TO UPDATE. IF, FOR ANY REASON, YOUR TRACKING NUMBER DOES NOT SHOW AN UPDATE FOR MORE THAN 3 TO 4 BUSINESS DAYS, SEND US AN EMAIL AT HELLO@TAYLORANDTHOMASLA.COM REFERENCING YOUR ORDER NUMBER.

TITLE AND RISK OF LOSS PASS TO YOU UPON DELIVERY. SHIPPING AND DELIVERY DATES ARE ESTIMATES ONLY AND CANNOT BE GUARANTEED. WE ARE NOT LIABLE FOR ANY DELAYS IN SHIPMENTS OR FOR ANY LOST OR STOLEN PACKAGES AFTER DELIVERY.

AT THIS TIME WE ARE UNABLE TO SHIP TO DOMESTIC P.O. BOXES.

 

RETURNS & REFUNDS

TO RETURN PRODUCTS, PLEASE EMAIL HELLO@TAYLORANDTHOMASLA.COM WITH YOUR ORDER NUMBER AND RETURN REQUEST.

WE WILL ACCEPT A RETURN OF THE PRODUCTS FOR A REFUND OF YOUR PURCHASE PRICE, LESS THE ORIGINAL SHIPPING AND HANDLING COSTS, PROVIDED SUCH RETURN IS MADE WITHIN FOURTEEN (14) DAYS OF DELIVERY WITH VALID PROOF OF PURCHASE AND PROVIDED SUCH PRODUCTS ARE RETURNED IN THEIR ORIGINAL, UNWORN CONDITION. WE WILL PAY ALL SHIPPING AND HANDLING CHARGES FOR RETURNS WITHIN THE U.S.

PLEASE RETURN YOUR ORDER IN A SECURE PACKAGE.  OUR SHIPPING ENVELOPES ARE RE-USABLE.  IF YOU DO NOT RETURN YOUR ORDER IN A SECURE PACKAGE WE WILL CHARGE YOU FOR THE COST OF OUR SHOE BOX (IT WILL BE DEDUCTED FROM YOUR REFUND).

YOUR REFUND WILL BE CREDITED BACK TO THE SAME PAYMENT METHOD USED TO MAKE THE ORIGINAL PURCHASE ON THE SITE AFTER WE RECEIVE THE RETURNED PRODUCT AND CONFIRM THAT IT IS ELIGIBLE FOR A RETURN. 

AT THIS TIME WE ARE UNABLE TO OFFER EXCHANGES. PLEASE RETURN YOUR ITEMS FOR A FULL REFUND AND PLACE A NEW ORDER.